Average Reviews:
(More customer reviews)Pros:
Great sound
Comfortable Headset
People report it sounds great on their end
Good battery life (for the month I had it)
SoSos:
the noise cancellation didn't cancel noise (but do any of them really?)
The software driver for the headset is convenient, but only because configuring through the LCD is laborious.
Cons:
The LCD touchscreen is nifty, but it takes longer to change settings than on the 9350.
The mute is hard to reliably hit
slight background hiss With the volume up high
Overall:
I've returned the 9470 because of the two cons mentioned above. It just isn't living up to being the "next great thing". Hunting for the mute was the biggest pain (See below). Though my upgrade to the 9470 proved unsatisfying, I've just placed an order for a fresh 9350... "ol' trusty". Both of these headsets are better than anything else I've seen, but the older 9350 still beats the shinier 9470.
Background:
I've been a big fan of Netcom/Jabra headsets since I bought the 9350 a few years back. I am on the phone 9+ hours a day sometimes for my job so I want something crisp, clear, with good range, and a long battery life. Years of daily use took it's toll on the 9350 and it was time to replace it. The bells and whistles of the 9470 looked great. LCD screen, noise cancellation... It was the next step in evolution. The battery isn't swappable, but I hoped the slightly longer battery life would defer the need.
Setup wasn't too bad. And the headset was definitely as comfortable as my 9350. All in all, it's a solid product with good sound in and out, but it doesn't outshine the 9350 like I'd hoped. The noise cancellation it touts doesn't seem to cancel anything: music, other conversations, dogs barking... it's all still there. Granted, it was there with the 9350 too, so this was a wash. The volume couldn't get as loud as the 9350 either (I like the phone audio loud), but that was a minor nit.
Another minor annoyance was the background hiss... as I like my audio loud, turning it up provided a background hiss that wasn't a huge problem but in pauses between speakers it was noticable and slightly distracting.
The biggest issue for me was the mute button. On the 9350, it's a physical button on the back of the headset. So you know when you push it. That's good. With the 9470, the volume and mute are driven by touching the touch sensitive part of the earpiece (the extension of the boom that covers the ear directly). Turning mute on/off is done by doubletapping the center of that strip. However, in the month I used the headset, I never could reliably find the spot. I hop in and out of mute semi-regularly while I walk or open the fridge. Having to stand there tapping on my ear over and over looking for the sweet-spot got pretty frustrating.
This is also where I'd like to recommend to Jabra that they add a tiny red "mute" LED onto the boom that can be seen out of the corner of the eye. Having to wait for the 10sec repeating mute-beep to be 100% sure you're in mute is as annoying on the 9470 as it is on the 9350.
I still recommend the Jabra line over all the others for having the most advanced and comfortable headsets out there. They can't be beaten. but unless you desperately need the bluetooth capabilities of the 9470 (I didn't), then I think you're better off with the Jabra 9350 than the Jabra 9470.
Click Here to see more reviews about: Jabra Pro 9470 1.9G Trilink Sys Trilink Pcusb Phone Mobile
Click here for more information about Jabra Pro 9470 1.9G Trilink Sys Trilink Pcusb Phone Mobile
