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(More customer reviews)This is a sad day for me and I don't write this lightly. I usually don't give bad reviews - in this case I make a rare exception and for the first time I wish there was a rating lower than one star - to me this is a zero star review - so buyer beware. The product is okay at very best but the Audio Bone Customer Service in non-existent in my personal experience. I personally don't recommend them and I hardly ever use them due to the low volume when they are attached to my iPod Nano. I bought a set of the Audio Bone head phones in May 2009 I was home from Iraq on R&R and when they arrived they were not what I was expecting so I called Customer Service to ask some questions and also find out how to and possibly return the Audio Bone Headphones as they were supposed to have a 30 money back guarantee. I called the Audio Bone office but it was closed so I left a voice message expressing my concerns about the product and how to get the mp3 amplifier they advertise because the volume using an iPod is lower than I wanted it to be as they said it might be using the Audio Bone headphones. Their web site says contact them for details on the MP3 amplifier and I have at least 3 times maybe 4 times and still no response. I didn't hear back from the customer service representative in a timely manner and had to reurn to Iraq at the end of my 15 day R&R and ended up back in Iraq with the headphones. I sent e-mails to the customer service rep from Iraq saying I was not happy with the head phones and now that the 30 money back guarantee had expired I was stuck with them. and I have e-mailed them time and time again - still no reply - it's like they are taking it personally that I am not happy with the product and are ignoring my request to find out the details about the mp3 amplifier. I e-mailed customer service again last week saying, "Please send the details for the amplifier." As of 15 Sep 09, the day of this review, I have never heard back from the customer service representative or anyone else from Audio Bone. As far as the headphones - I'd say they are at the very best okay but not what I expected. If you buy them you might be perfectly happy with them. I watched the on-line video and got the impression that a person could not hear the sound until you put the headphones on the bone where they would conduct sound to the inner ear - not so. I also thought the wearer would be the only one who could hear the sounds - not so. The first time I put them on I was informed by the person sitting next to me that they could hear the music just like they could as if I were using ear buds - big disappointment to me. This Audio Bone headphone is a big let down to me and their customer service might as well not exist. I have experienced nothing but unpleasant frustration with the Audio Bone Customer Service department because they never have gotten back with me - never once replied to an e-mail. In my opinion if you are looking for a good set of ear buds or sound isolating ear buds or personal headphones look at the ones made by Shure or Sennheiser. This is not a paid endorsement, just my personal experience. If you are set on the Audio Bone product, well.... Good luck, but beware.
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